Problem
Telecom operators lose ~15% of customers each year. Retention teams react too late, and offers are generic instead of being matched to each subscriber’s likely next move.
TelecomLive demo
Customer Value Management
Telecom CVM platform with churn, next-best-offer, sentiment and autonomous retention agents.
Customer Value Management
Interactive demo with mocked backend. Production runs on DataRobot with live model deployments.
Approach
A CVM workspace where every subscriber gets churn, LTV, next-best-offer and sentiment scores. Autonomous retention agents continuously launch targeted micro-campaigns and report back.
Outcomes
- Lower voluntary churn
- Higher campaign ROI through targeting
- Autonomous retention bots
- Real-time portfolio risk view