Problem
Tenants juggle WhatsApp threads, call centres and PDF lease documents to do anything routine: pay rent, file a maintenance request, renew a lease, dispute a charge. Property managers absorb the cost of every back-and-forth.
Real EstateConcept mockup
Tenant AI Concierge
A resident-facing concierge that handles lease renewals, maintenance, payments, document verification and complaints, in English and Arabic.
Tenant AI Concierge
High-fidelity concept running in the browser. Production connects to property-management systems, payment rails and a grounded LLM for renewal and complaint drafting.
Approach
A tenant-facing AI concierge that consolidates the entire resident journey into a single conversational app. Guided flows for document verification, lease renewal, maintenance, applications, payments and complaints sit beside an agentic chat that can draft counter-offers, schedule visits and answer policy questions in English or Arabic.
Outcomes
- Single resident app for every tenant interaction
- Agent-drafted lease renewal counter-offers
- Guided maintenance, payments and complaint flows
- Bilingual English + Arabic experience
- Reduces inbound call-centre and email volume